Carpet Troubleshooter

Shedding of Fibres
All cut pile carpets will shed fibres naturally. These fibres form "fluff" which can be removed by vacuuming in the normal way without any detrimental effect to the carpet. In most cases this will diminish over time without any detrimental effect upon the performance of the carpet, as the "fluff" is an extremely small part of the total fibre content.

Colour Fading
Carpets made from wool will fade with exposure to ultra violet light which is found in daylight, and this is accelerated sharply when the carpet is exposed to direct sunlight. Wool is an animal hair that "bleaches" when exposed to sunlight, in the same way that human hair does. This is not a fault of the product as it is a natural phenomenon.
Care must therefore be taken to protect a wool carpet exposed to these conditions, for example by laying an internal wood "step" where French doors face a southerly direction, or ensuring that curtains and blinds are kept closed during periods of intense sun.

Shading in carpets happens when the pile of the carpet has become flattened or it is brushed in the opposite way to the natural lie of the pile. This causes light to be reflected at differing angles creating the effect of light and dark "patches" in the carpet. This does happen to all carpets over time, but of course it appears much worse on plain carpets and long-pile carpets such as velvets. This is not a product fault, but when buying your carpet you should be aware that the longer the pile and the plainer the carpet, the more likely that shading will be noticeable.

Pulled Loops
Loop-piled carpets have become extremely popular, but they do come with the danger that the loops can become "snagged" and eventually pulled through the backing of the carpet. This is particularly prevalent where pets (particularly cats) get their claws caught in the pile. Pulled loops can be easily dealt with by trimming the loop back to the level of the remaining pile, so as to avoid it becoming further damaged.

Colour Matching
Carpets are made in batches using specific dye "recipes", and it is always advisable to ensure that when you are fitting the same colour carpets in various rooms in the house, that the carpets come from the same batch. This will ensure an exact colour match.
Even after a few weeks of exposure to daylight, an identical carpet may look a slightly different shade from a piece that has been rolled up and kept in storage.
It is therefore advisable if you are thinking of fitting the same carpet into more than one room, that it be ordered and fitted at the same time.

Pile Reversal
Like shading, pile reversal is the result of the pile of the carpet changing direction, resulting in light being reflected at different angles, creating "pools" of shading which become permanent. This can happen in all qualities of carpet, and like shading it is more apparent on plain carpets. This is not a manufacturing fault, as it occurs naturally and is part of the characteristics of a unique natural product.

This phenomenon can occur when the carpet is laid in a heavy traffic area which simply flattens and crushes the pile. Whilst certain carpets are more resistant to flattening, you should consider whether you should install a smooth floor instead of carpets, or use a short-pile carpet tile or contract carpet which will be more resistant to flattening.

When heavy items of furniture are placed on a carpet, the carpet will show an indentation and this is to be expected. The heavier the load and the longer the period, the more unlikely that the indentation will fully recover. It should also be remembered that the furniture is also making an indentation in the underlay, and so it is a reasonable expectation that an indentation may become permanent.

If you do experience a heavy indentation that having moved your furniture is unsightly, then normal maintenance (vacuum cleaning) will help to smooth the carpet. In extreme cases, the use of a steam iron to soften the indentation together with a darning needle to loosen and tease up the pile can also be very effective

Liquid spillages can be extremely difficult to completely remove, and care must be taken not to rub the carpet vigorously as this can permanently damage the pile. If possible try to dab off the stain as quickly as possible after the spillage has occurred, using water sparingly. The over-use of water may at first seem to remove the stain, but can leave a permanent "water mark" once it dries out.

Most "dry" spillages can be cleaned effectively by the use of a vacuum cleaner. The lighter the colour and the plainer the carpet, the harder it will be to keep the appearance completely clean. If this is an important factor, then you should consider buying a man-made carpet, many of which are "stain-free" and some of which are even bleach cleanable.

If you are concerned about keeping your carpet clean, it is possible to buy a stain warranty from our stores, which will give you complete peace of mind for the stipulated period. Other than that, you should always seek a professional cleaner to clean off any stains.